TTA 100% Protection

That Travel Company believes in the safety and financial security of our clients. We are a member of the Travel Trust Association which is a travel trade association consisting of travel agents, tour operators and travel organisers. The Travel Trust Association, or TTA, offers travelers 100% financial protection throughout the course of their travels.

By being a member of the TTA, That Travel Company offers our clients the peace of mind in knowing that their money is safe with us. If anything does happen to That Travel Company, the TTA will step in an ensure that everyone from the hotel and car rental services, to the airlines and specific tours you booked will still be covered according to your original itinerary. If, for some reason, that is not possible, you are guaranteed a full refund of your money through the TTA.

The TTA puts forth very explicit rules that every member must abide by. The TTA’s Code of Conduct assures our customers that they will always receive the best possible service and support from our team.

How can the TTA be assured that your money is safeguarded? By ensuring that every TTA member follows the deposit guidelines and deposits your money into a trust account at a designated local bank. This money is supervised by an appointed trustee and is kept safe until the point where payments must be made to vendors for travel services.

Also included in the TTA membership is a Stand Alone Safe Seat Plan which is basically an insurance policy that the TTA issues for every passenger on the designated itinerary and is valued at £11,000 per passenger and only covers the money paid by the passenger. The Stand Alone Safe Seat Plan is not a travel insurance policy.

By utilising a Trust Account and the Stand Alone Safe Seat Plan, the TTA is able to fully guarantee all monies paid to the TTA member, in this case, That Travel Company.

Even if you have already booked your holiday with a TTA member and they cease to be a member of the CTA, you are still fully covered and your travels will still go as planned. This is due to an agreement made between the TTA and the TTA member and it will not affect your itinerary at all. As before with a TTA member ceases to operate as a travel or tour agency, if it is impossible for the TTA to ensure your itinerary will not be interrupted, you will receive a full refund of all monies you paid.

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